Customer Growth Manager

About Us

Voyantis is a leading LTV prediction platform that powers decisions of performance marketing teams. Our platform provides accurate future lifetime value for each user shortly after acquisition, allowing marketing teams to optimize revenues and make data-driven decisions.Voyantis has been chosen to power LTV prediction for the largest eCOM and tech brands such as Ipsy, Notion, Miro, and Honeybook, and has strategic partnerships with Meta and Google.

About the Job:

Responsibilities:

In the Customer Growth team we onboard customers from the kickoff stage and continue to their full life cycle, with one goal in mind, helping them achieve their goals. If you wake up every morning thinking how I can help my customers succeed today? If you love data, and understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships, then you just might be in the right place.

• You will manage clients’ accounts on all levels: onboarding, business-strategy, analysis, and product and help them succeed in their goals.
• You will dive into customers’ data to identify how Voyantis can optimize their campaigns most effectively.
• You will take part in ideating and establishing team & cross-functional business processes.
• You will become the liaison between our clients and our product team.
• You will Identify potential upsell opportunities
  
  

• At least 3 years of experience as a customer success or similar role involved with customers.
• Experience working with customers from different verticals such as B2B SaaS, DTC\Ecommerce, Gaming etc.
• Proven experience with data analysis - A must; SQL knowledge - Strong advantage
• Self starter and self motivated- demonstrate initiative in a high volume work environment while being able to multitask.
• Strong communication skills - Effectively communicate with customers & peers in a frequent manner.
• Sound interpersonal and presentation skills with strong verbal and written communication. All communication is in English.
• Growth mind-set -understand business KPIs and the end goal of each customer.
• Be able to challenge the customer and your peers by proposing simpler or unique approaches, and can propose best practices to improve the customer experience.
• Experience working with marketers and specifically with growth, performance marketing and UA- Strong advantage
• Some bonus points
• Experience working with tools such as: Facebook, Google, Snap ad accounts, Appsflyer, GA4 etc.