Technical customer Successes Manager

Job Description

This Position is not Sales Oriented

• You learn how Customer Success processes currently work and what are the technical pain points customers face in their day-to-day responsibilities 
• Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases 
• Identify key technical strategies that will unlock business value and quick and agile delivery for clients  
• Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization 
• Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer 
• Collaborate closely with the Technical Support, Product, and Engineering teams at Degreed to deliver meaningful outcomes and increase business value to our clients 
• Good practice advisory on the connected landscape (eg: API, Webservices, Saas Integration KIT, etc.) 
• You can reach out to customers and interact with users 

Qualifications

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of Cybersecurity or/and IDM/IDAAS.
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions 
• Hands-on experience with customers' complex products and integrations.
• Takes a high degree of accountability and reliability over their work 
• Ability to lead through knowledge and transparency 
• Can discuss technical subjects with Technical and non-technical audiences 
• Experience in a similar customer-centric technical role delivering technical solutions in a consultative role 
• Technical knowledge of industry-standard practices for implementing integrations (eg: API, webhooks, etc.) 
• A Bachelors or Master degree in a relevant field 
• Excellent communication and relationship management skills and fluent in English/Hebrew (verbal and written).