CSM

We are looking for someone who is passionate about working with customers, helping them achieve their desired outcomes. This person will focus on leading customers from the pilot phase through the entire onboarding process and ensuring our advanced technology is successfully deployed.

This role requires an individual with extensive expertise in complex/enterprise environments. It also requires the ability to lead all phases of the deployment process by managing and orchestrating multiple internal and external stakeholders.

This is a rare opportunity to join a growing team and take a meaningful part of the Generative AI revolution, as it transitions from research to massive adoption.

Role and Responsibilities:

• Responsible for Lead, “Hands-on”, all deployment phases of our customer’s onboarding process until full completion within a predefined time frame.
• Collaborate closely with Sales, Product, and Solution Architects to ensure that any ongoing needs are being answered while meeting deadlines.
• Get customer feedback and represent the customer within the organization to drive satisfaction through product enhancements.
• Understand client KPIs and goals and collaborate with clients to achieve these goals.
• Identify growth opportunities based on your customer needs and goals, and work closely with Sales to translate it into business extension.
  
  

Requirements:

• +5 years of experience as Customer Success Manager/ Onboarding/Delivery related background, managing enterprise/complex environment and multiple stakeholders.
• Executive project management skills, leading complex projects and/or customers through all steps until completion, and able to communicate effectively across the C-suite.
• Detail-oriented – able to look at data or signs in the ecosystem and draw correct conclusions.
• Technical-oriented - able to understand customer's challenges/needs and advise on best practices. Good at talking but to the point. Love to develop a conversation, know how to build a relationship from scratch, convey messages, and be a great listener.
• Self-starter, capable of thriving in a dynamic, and high-growth startup environment
• Willingness to travel 1-2 times a quarter
• An LLM & NLP background - Big advantage
  
  

About Us:

AI21 Labs was formed by AI luminaries and veterans of the elite technology unit of Israel’s IDF (Yoav Shoham, Amnon Shashua, and Ori Goshen), with the mission of building AI systems with an unprecedented capacity to understand and generate natural language. The company’s product - Wordtune - aim to transform the way we read and write. Wordtune is the first AI-based writing companion that understands context and meaning, while Wordtune Read is an AI-based reading companion which helps people read faster, more efficiently and process information in less time. AI21 Studio is our B2B channel focused on empowering developers anywhere to build text based apps and services using our state-of-the-art language models.