Technical Support Manager

For a growing company with technologies and premium customers in the local and international market, a support department manager is needed for support in complex IOT applications, technical understanding of units in the field, operation of technicians, response to IT requirements in the company and hosting services.

Job description:

The support department provides services to external customers, internal customers and IT

Responsibility for the functioning of the support department, including:

Operation of the subject of installations/technicians

Dealing with customer charges based on service calls

Tutorials

Installation of complex software + database

Requirements:

Experience in managing a support team + hands on - at least two years - mandatory

High level English - mandatory

Familiarity with IT, servers, backups - at a high level - mandatory

Familiarity with Priority is an advantage