Senior Customer Success Manager

TL;DR

• Forwrd seeks a techy customer success manager to develop customer relationships and promote retention and loyalty.

• The ideal candidate has at least a year of experience in B2B SaaS, Is a Full Professional Proficiency English speaker, is tech-savvy, and has 5 years of relevant work experience in a customer-facing role.

• The hiring process is fast, communicative, and transparent.

***The position requires availability during US business hours***

About us

Forwrd is a revenue intelligence platform that, through proprietary technology, helps companies deploy predictive AI models in a matter of days, instead of months, to improve efficiencies and boost revenue. 

Forwrd does this through the use of advances in automation and machine learning, to turn GTM data into predictive models that can score any stage of the customer lifecycle stages - leads, contacts, accounts, and opportunities – to improve efficiencies and revenue KPIs.

About the role

As a customer success manager, you will have the vital job of cultivating relationships with our U.S. customers, Working closely together to boost system performance, offer training on new features and help get their implementations up-and-running as quickly as possible - all in a way that ensures maximum satisfaction.

About you

• Tech-savvy with a 'data analyst' mindset
• Strong communication and interpersonal skills
• Service-oriented
• Team player
• Start-up, can-do, hands-on mentality
• Autodidact
• Strong drive and ambition
• Passion for data, machine learning, and analytics

Requirements

• Full professional proficiency English speaker (spoken and written) – MUST
• Experience in B2B SaaS – 1 year of experience, MUST
• knowledge of SQL and data analysis
• At least 5 years of relevant work experience in a customer-facing, or account management roles
• Knowledge of CRM/Marketing automation tools like Salesforce, HubSpot, Marketo, etc.
• Knowledge of BI/Analytics systems tools like Tableau, Looker, Sisense, etc.
• Proven track record in delivering great value to your customers.

***The position requires availability during US business hours***

Hiring process with us

At Forward, we strive to make the recruitment process swift and effortless. We keep you informed on your application every step of the way so that signing with us is a breeze!