Support Enablement Engineer

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner.

Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $100M+ in ARR, and a valuation of $3 billion dollars.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!

We’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support enablement team, you will play a critical role in enabling support engineers to execute all technical aspects of their job and will work to maximize the support organization's effectiveness.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and security cloud platform, and is on a fast track to become the worldwide market leader – don’t miss it!

Responsibilities

• Advocate support and customers' needs with R&D and product teams during both the development period of features and retroactively on existing technologies
• Provide guidance about product features and how they work through the creation of technical content
• Build troubleshooting practices to reduce ticket resolution time and maximize support performance
• Own and drive delivery of technical content to the global support team
• Design and create technical onboarding and everboarding training content
• Identifying and understanding support inquiries and challenges, act as their technical focal point and work to fill in gaps
  
  

• Experienced Support Engineer (tier 3) background from web/network/information - Security companies – Required or equivalent Technical Account Manager/Pre Sales
• Experience and Exposure working with networking or security software solutions with an emphasis on Networking, TCP/IP, Firewalls and proxy servers – Required
• Strong English communication skills in both verbal and written forms – Required
• Excellent communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional, and compelling manner
• Ability to provide constructive criticism and feedback, and use it to advocate customers, partners and support needs with different departments in the company
• Advantage for someone with proven experience of creating technical guides and knowledge-base articles
• Preferably someone with great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
• Team player, responsible, and well-organized