Principal Program Manager - Communications

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as the Principal Program Manager - Communications supporting Datacenter Operations Americas.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Principal Program Manager - Communications, Datacenter Operations Americas, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than one billion customers and twenty million businesses in over ninety countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a successful Principal Program Manager Communications, Datacenter Operations Americas, your day-to-day work will include:

• People Management - Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
• Develop and execute a comprehensive DCOPs communications plan aligned with business objectives and company values.
• Lead strategic communication projects, including organization-wide initiatives and leadership communication.
• Manage DCOPs' intranet, newsletters, notifications, and town hall meetings.
• Utilize diverse communication channels to foster awareness of organizational goals and culture.
• Craft impactful employee communications, especially regarding safety, security, and engagement.
• Demonstrate leadership traits like initiative, self-organization, and strategic thinking.
• Prioritize customer service, diplomacy, and meticulous attention to detail.
• Lead and develop a small to medium-sized team.
• Implement and oversee organization-wide communication initiatives with project management skills.
• Cultivate essential business relationships and drive change management activities.
• Stay current on evolving technologies and adapt to the company's culture and evolution, particularly in a tech-driven environment like Microsoft.
• Embody our culture and values.
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in relevant field (e.g., Business Administration, Management, Communications, Public Relations, Brand Management) AND 8+ years experience in strategic organi Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. As a Strategic Account Technology Strategist at Microsoft, consider yourself the dedicated virtual CTO of an account who leads our top customer into the AI digital age.
  
  

This Job Will Provide You:

• An opportunity to drive change with your customer to do technology like never before in a new and transformational way
• A forum to co-create the art of the possible
• The chance to work with world-class, diverse teams of digital transformation advisors, engineers, architects, and delivery teams who all have a vested interest in the customer
  
  

Responsibilities

Strategic Account Technology Strategist (S-ATS)

Our customers are tackling the big challenges on meeting the new world of AI and digital services. Our customers are digitally transforming and the S-ATS role is at the leading edge of this transformation journey with our customers.

The Strategic Account Technology Strategist is at the forefront of our AI and digital transformation efforts for our PS customers. The S-ATS works exclusively to support the business of customers, map business scenarios to the technical foundation, understand and translate the customer priorities and desired outcomes, and orchestrate resources in the customer’s digital journey with deep industry knowledge and experience.

S-ATS’s technical acumen enables customers to do business in new disruptive ways. S-ATS drives the adoption of Microsoft Azure Cloud, Modern Workplace solutions, and Microsoft Dynamics 365. ATS is the owner of the TDM relationship, and acts as a virtual CTO.

With government customers changing global views on sovereignty, trust, privacy, security and regulation of cloud services, you'll help define a technical strategy to scale Microsoft's ability to make promises around adherence to these rules to gain adoption of our clouds in Public Sector

The role is technology/ pre-sale expert in a customer centric account team, and relationship builds to become a trusted advisor to key technology decision-makers, helping them build the program of digital transformation change

This Job Will Provide You:

• A forum to leverage your technical expertise and industry acumen
• Authorization to make major disruptions and changes to the technical architecture to enable transformative industry solutions
• An opportunity to drive your customers to do business in new and transformational ways
• The chances to inspire and work with teams of deep technology experts from the customer, partner, and Microsoft
• Drive trusted relationship with the customer
  
  

We are looking for you to demonstrate deep expertise in our customer’s business, knowledge of the markets in which customer operates, and Microsoft’s capability to help the customer drive their AI and digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, change management, and a principled approach to broad AI and digital transformation challenges and opportunities. You may also share a common set of characteristics, such as strong leadership and people skills, and bring the experience that drives innovation and customer value.

You Will Be Focused On The Following Priorities:

• Own, manage and develop the technical business relationships with the technology influencers/decision makers of the customers
• Lead the translation of the customer’s desired business outcomes into technical architecture
• Influence & orchestrate the technical delivery of all technical resources involved in delivering the customers’ desired outcome
  
  

Your Specific Actions Will Include:

• AI and Digital Transformation - Disrupting the mindset of customers and sales teams by bringing innovative ideas that showcase Microsoft’s unique value proposition
• Technology Leadership - influencing the design of technical architectures to support customer’s business outcomes
• Technical Sales Leadership - differentiating yourself by having a strong focus on both technology and business
  
  

Required Qualifications:

• 3+ years of experience in digital transformation, core systems, infra, platform and cloud.
• 8+ years of experience working with effective technical teams
  
  

Preferred Qualifications:

• 5+ years of technical sales experience in the defense industry
• Bachelor's degree in computer engineering or related certifications.
• Additional training or education in Technical, business, sales, or marketing
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.