Soft Services Coordinator
- Manage contractor/supplier relationship and scorecard KPI systems to maximize agreed SLAs
- Ensure all soft service PMs and work orders are completed safely on time.
- Ensure all contractors comply and operate in Client/IFM strict EHS culture.
- Manage all critical and non-critical work activities until completion.
- Ensure the work performed safely accordingly to client standards.
- Ensure a culture of continuous improvement in place for all sub-contractors.
- Monitor procurement to ensure compliance with company’s procurement and financial directives.
- Manage and deliver on various projects when required.
- Manage the soft service and security services financial budget and maximize its annual efficiency.
- Comply and operate effectively in company Supply Chain program.
- Meet and exceed Client relationship and expectations.
- security services to the description which will be under its responsibility.
- Additional Duties And Responsibilities
- On call duties when required.
- Manage projects when required.
- Innovation on current scope – key client request.
- High quality service levels for the site
- Complete all Soft Service PMs for the site.
- Complete all soft service facility work orders for the site.
- Assist in EHS EMEA program.
- Manage Soft service sub-contractors to gain maximum efficiencies with agreed SLAs.
- Extensive Soft service FM experience
- Contract/Asset/Operations management background desirable
- Previous experience of managing people and large contracts.
- IT Skills – MS Word, Excel, PowerPoint etc.
- Strong administration, organizational, documentation and analytical skills.
- Excellent problem-solving skills.
- Ability to work within a team.
- Meticulous attention to detail.
- Excellent Client relationship skills
- English – high level both writing and verbal communication
- Ability to work to tight timescales.
- Excellent interpersonal skills & communication skills both written and verbal.
- Work closely with Operations and Support Departments to meet the business objectives.
- 4 plus years facilities management experience in a high tech/multinational/fast paced setting.
- Candidate to have a business, facilities management, logistics or technical qualification.
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