Support Administrator

Job Description:

As a Support Administrator at Octopol, you will be an integral part of our support team, ensuring that our clients receive top-notch assistance with our products and services. Your primary responsibility will be to provide efficient and effective support, address client inquiries, resolve issues, and maintain a high level of customer satisfaction, working with the research and development teams to solve customer problems.

Key Responsibilities:

• Customer Support: Respond to client inquiries via email, phone, or chat in a timely and professional manner, providing accurate and helpful information to resolve their issues.
• Issue Resolution: Troubleshoot technical issues and challenges that clients encounter, working closely with our technical teams to find solutions.
• Product Knowledge: Maintain a deep understanding of Octopol's products and services to assist clients with their questions and problems.
• Documentation: Create and maintain comprehensive support documentation, including FAQs and guides, to aid clients in finding answers to common questions.
• Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement in our products and services.
• Collaboration: Collaborate with cross-functional teams, including research, development, and quality assurance, to enhance the customer experience and improve product functionality.

*Qualifications:*

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a patient, customer-focused approach.
• Ability to perform multiple tasks simultaneously
• Organization and order
• Technical aptitude and the ability to learn and understand complex software and technology.
• Prior experience in a customer support or helpdesk role is a plus.
• SQL Server proficiency
• Bachelor's degree or relevant certifications are desirable but not mandatory.
• Proficiency in English, Russian - an advantage
• Candidates whose day off is not Saturday - a significant advantage.

Apply at email: sidra.komal@ripeseed.io

• Note: This is not a remote job. The candidate has to work onsite at Raanana.