Customer Support Representative

We’re a fast-growing DTC beauty brand scaling quickly across global markets. As we expand, we’re strengthening our Customer Support team to ensure every customer interaction reflects our standards for quality, clarity, and trust.

Step into a people-first role where communication, empathy, and problem-solving take center stage. We’re looking for someone with exceptional interpersonal skills who genuinely cares about creating meaningful customer interactions and delivering a seamless, high-quality experience at every touchpoint.

This is an opportunity to join a fast-growing team where your emotional intelligence, attention to detail, and proactive mindset will make a real impact. If you thrive on helping others, staying organized, and turning challenges into positive outcomes, you’ll feel right at home here.

As a Customer Support Representative, you'll be at the heart of our operations, handling customer inquiries across various communication platforms – think phone, email, and live chat.

Your meticulous management of customer accounts will be key, ensuring that accuracy and completeness are your guiding principles.

But there's more to the story! Collaboration will be your middle name, working seamlessly with various departments to promptly resolve customer complaints, deftly navigate conflicts, and stay true to our commitment to client satisfaction.

If this resonates with you, and you're ready for a professional adventure filled with growth potential, meaningful interactions and a relentless pursuit of service excellence, we invite you to take the plunge and explore this opportunity further. Your journey awaits!

What You’ll Do:

As a Customer Support Representative, you’ll be a key point of contact for our global customer base, managing inquiries across phone, email, and live chat with clarity and professionalism.

You will:

• Deliver thoughtful, solutions-oriented support across multiple communication channels
• Collaborate closely with internal teams to resolve issues quickly and effectively
• Navigate sensitive situations with calm, empathy, and professionalism
• Identify opportunities to improve processes and elevate the customer journey

You’ll play a vital role in reinforcing our commitment to a premium, 5-star experience.

What We’re Looking For:

• Excellent verbal and written communication skills in English
• Outstanding interpersonal skills and high emotional intelligence
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Exceptional attention to detail and accuracy
• Ability to remain composed and solution-focused under pressure

Nice to Have:

• Basic understanding of e-commerce
• Previous experience in customer-facing roles (retail, hospitality, community management, etc.)
• Curiosity to learn more about the broader business and grow within the company

If you’re someone who connects easily with people, communicates clearly, and takes pride in delivering exceptional service, we’d love to hear from you.