Customer Service Representatives

Company Description

LiveDNS Ltd, a private company based in Israel, is a renowned leader in IT, Cloud, and Cyber Security solutions. Operating since 2000, LiveDNS has supported businesses in transforming their IT systems and managing cybersecurity strategies. As Israel’s largest ISOC-IL domain registrar and a top web hosting provider, LiveDNS delivers comprehensive managed IT services, including Microsoft product support, server management, cybersecurity solutions, and cloud computing deployments. With a commitment to proactive protection and tailored solutions, LiveDNS serves businesses of all sizes, offering a seamless and secure IT environment to help clients focus on their core operations.

This is a full-time on-site role for a Customer Service Representative located in Petah Tikva. The Customer Service Representative will handle customer inquiries, provide technical and non-technical support, resolve issues, and ensure excellent service delivery. Responsibilities include assisting customers with product or service questions, troubleshooting basic IT issues, and ensuring prompt and adequate resolutions. The representative will work closely with internal IT teams to escalate complex issues and provide proactive support to maintain client satisfaction.

• Strong communication, interpersonal, and customer service skills
• Problem-solving abilities and proficiency in resolving customer inquiries
• Basic familiarity with IT and technical support concepts
• Proficiency with general office software and CRM tools
• Ability to work in a fast-paced environment and adapt to new challenges
• Previous experience in customer service or technical support is a plus
• Fluency in Hebrew and English (written and spoken)