First Level Supporter

We at LAN-IT 24 are currently looking for First Level Supporter for the location Israel / Tel Avic

Start- ASAP

Tasks

• Handling customer inquiries and issues in the area of IT support.
• Collection and documentation of customer information and support tickets.
• Initial contact and first analysis of technical problems.
• Providing solutions and guidance for frequently occurring problems.
• Escalation of complex cases to second level support.
• Monitoring systems and performing basic maintenance tasks.
• Updating knowledge bases and providing guidance to customers.
• Ensuring a professional and friendly customer service experience is provided.
• Tracking and monitoring customer satisfaction.
• Assist with the installation and configuration of software and hardware.
  
  

• Expertise in IT systems, networks and hardware.
• Excellent communication skills (written and verbal).
• Good problem solving and analytical skills.
• Customer focus and friendly interaction with customers.
• Time management and prioritization skills.
• Willingness to learn and ability to continuously learn.
• Ability to work and collaborate as part of a team.