Information Technology Support Technician

Mertens – MalamTeam is hiring a Tier 1 IT Support Technician

Role Overview:

Provide day-to-day technical support to employees while maintaining end-user devices and IT services across the organization. The role includes supporting Mac-based environments, troubleshooting technical issues and collaborating with global IT teams.

Key Responsibilities:

• Provide technical support and resolve daily user issues
• Manage and maintain end-user devices and laptops (mainly Mac, some Windows)
• Support office IT infrastructure, AV systems and meeting rooms
• Manage local and remote IT services across offices in Israel and APAC
• Work with ticketing systems and track incidents through resolution
• Collaborate with internal teams and global IT groups
• Document processes and improve support procedures
• Support enterprise platforms such as Google Workspace, Zoom, Office 365 and Slack
• Assist with AV systems for meetings, business events and live broadcasts

Requirements:

• 2–3 years of experience in IT Support / Help Desk
• Experience supporting end-user devices (approx. 90% Mac, 10% Windows)
• Basic networking knowledge: Switching, DNS, Routing, VLAN, DHCP
• Understanding of LAN/WAN environments and basic security concepts
• Experience working with ticketing systems and collaboration tools
• Experience supporting enterprise tools such as Google Workspace, Office 365, Zoom and Slack
• Familiarity with AV systems and meeting room support
• High level of English – required