Customer Success Specialist

OrCam Technologies is pioneering a new era of personal AI by building the most advanced artificially intelligent tech out there.

We create award-winning solutions that are changing lives every day.

Are you looking to make a difference in people’s lives, are driven to help others succeed, and would like to be an integral point of communication in our company? If all above is true, then we want you on our Customer Success team!

We are looking for a Support Professional/Specialist. In this role you will:

Be a focal point of the company for all OrCam customers and partners primarily in the USA, Canada & the United Kingdom.

Empower our customers to achieve their goals.

Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction.

Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.

Provide feedback to the company on the customer's perspective and influence product quality and development.

Identify key power users and potential product beta testers in our community.

Contribute as a Team Player, to the overall team effort and customer success goals.

Hours of Work: 14:00-23:00, from our Jerusalem offices located in Har-Hotzvim.

Requirements:

English - Mother tongue or mother tongue level

Additional languages - an advantage (especially European languages)

Strong customer-facing and presentation skills

Customer service and support experience (especially on the phone)

Tech-savvy

Problem and conflict solving oriented

User experience in CRM, Word, Excel, Salesforce, or similar.

A background in Marketing and Education or Training an advantage

Documentation skills

Patience, empathy, and attention to detail

Ability to Multitask

Hours of Work: 14:00-23:00, from our Jerusalem offices located in Har-Hotzvim.