CRM Automation Manager

DescriptionFiverr is looking for a CRM Automation Manager to join our Growth Team.We’re looking for someone who will be responsible for promoting and supporting acquisition and retention projects & tasks in multiple languages and in multiple regions, aimed to increase the retention and conversion rates, influence uplifts of customer value and engagement rates.This person will be responsible for the company user engagement platform, including omnichannel and multi-platform campaign and user-journey set-up and optimization, creating and maintaining landing pages, data implementation, KPI reports and monitoring.We are looking for a technical, innovative, and results-driven person, with a passion for marketing technologyOur work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.WHAT AM I GOING TO DO?

• Daily work includes: operating Fiverr’s user engagement platform from technical point of view, working with data, analyzing & reporting, testing, HTML CSS, and QA
• Messaging workflow implementation process, and enhancements on existing and new flows
• Monitor campaign and related processes performance and make recommendations for improvement
• Translate business needs to technical processes in user engagement platform
• Work with Retention, Product, R&D, BI, and other Marketing teams for any operational requirements
• Manage the Retention platform database, implement metrics, data validation, and monitor to measure and improve the CRM operational processes
• Build campaign segmentation, and agreed contact/business rules
• Design, build, QA, and deploy emails, landing pages, and other CRM communications in multiple languages
• Meet daily deadlines and objectives in a fast-paced environment

Requirements

• At least 1-2 years of experience with HTML & CSS and responsive design coding
• Familiarity with CMS concepts
• At least 2 years of experience with email marketing
• Hands-on experience with campaign management/engagement platforms
• Understanding data system concepts, databases, BI
• Familiarity with multi lingual campaigns - an advantage
• Experience with back end development - an advantage
• Experience writing SQL - an advantage
• Experience in a B2B SaaS company - an advantage
• High level of English - a must
• Ability to handle multiple tasks and perform under pressure
• At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.EQUAL OPPORTUNITIESAt Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.