Service Desk Technician

iFOR Fintech, the technology division of the iFOREX Group, is a leading fintech development company building large-scale financial systems that power a global trading platform.
We are looking for a hands-on Service Desk Technician with strong technical skills, high service orientation, and experience supporting global environments. This is a key role with real impact on both employees and clients worldwide.
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?? About the Role
• Provide end-to-end IT support to ~400 employees in Israel and abroad, as well as external clients
• Handle Windows, Office, telephony, and general IT issues
• Install and configure software and hardware: VPN, Office applications, CRM, printers, and more
• Perform hands-on hardware work (mandatory): SSD installation, fan and memory replacement, etc.
• Monitor production systems and handle customer-related technical issues
• Identify incidents and escalate to relevant technical teams when required
• Work closely with global IT and technology teams
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?? Position Details
• Full-time position
• Shift-based role
• Once per week: Afternoon shift – work from home
דרישות התפקיד
Requirements (Must-Have)
• At least 2 years of experience in a global Service Desk / Help Desk role, including remote international support
• Minimum 2 years of hands-on experience with Active Directory, Exchange, and cloud-based Office environments
• High level of knowledge in Office 365
• Excellent communication skills
• Fluent English (spoken and written) – mandatory
• Strong troubleshooting skills, service-oriented mindset, and ability to work under pressure
? Advantages
• Professional certifications or courses in networking (MCITP, MCSA, or similar)
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?? Why Join Us?
• Work in a cutting-edge fintech environment
• Be part of a global, fast-paced technology organization
• A role with real responsibility and influence
• Hybrid work model with remote flexibility
• Excellent opportunity for professional growth and long-term development