Customer Success Intelligence Analyst

Petah-Tikva · Full-time · Entry-level
About The Position

Who are we?

We make the invisible visible. Deep digital investigation platforms for your most complex challenges.

Voyager Labs enables investigators and analysts to analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable insights. Leading government and law enforcement agencies, use our cutting-edge AI technology in the worldwide to gain a vital edge in the battle against crime, fraud, terror, trafficking, internal threats and other risks.

Each of our employees has the chance to both make the world a better place and grow and develop his/her skills in a growing, dynamic and fast-paced environment.

We are looking for a Customer Success Manager to ensure business growth. The Customer Success Manager will be the focal point for our customers’ every need, acting as their trusted advisor, developing a deep understanding of their business and helping align our solutions with their needs.

Responsibilities:

· Identify business opportunities, build & pursue customer growth and focus on business results.

· Fix customer issues before they happen. Proactively look out for customers’ needs, suggesting new and innovative ways to keep them succeeding with our products.

· Manage relationships with clients’ stakeholders, from senior leadership through management and users.

· Contribute to positive customer experience - take full e2e accountability for meeting business results, increasing usage, renewals, and driving long-term customer satisfaction.

· Continuously introduce the customer to new technologies and capabilities, ensuring the value that clients maximize their return on investment.

· Manage effective dialog with both clients’ executive leadership as well as mid-level management and platform’s users.

· Develop processes for increasing customer satisfaction, adoption, and retention.

Requirements

· Experience in the field of OSINT and WEBINT and/or investigation.

· Ability to solve problems and excellent analytical skills.

· Excellent customer and communication capabilities with the ability to animate and motivate customers.

· Experience with presentations.

· Experience with training – a big advantage.

· Motivated, energetic, hungry to succeed, and able to generate excitement on a regular basis.

· Strong English. Additional knowledge in other languages - advantage.