Support Engineer Opportunity

Technical escalations - Resolve the most complex issues that are escalated from Tier 2 support
Customer communication - Engage directly with customers on critical issues, providing clear and concise communication throughout the life cycle of the case
Cross team engagement - work closely with RnD, Product, Delivery and CSMs to identify and resolve systemic issues, contribute to the overall version management and contribute to product improvements
Training - Provide training to Tier 1 and Tier 2 Technical Support engineers helping to elevate the overall technical capability of the support team
Knowledge management - Document solutions and best practices to assist other support teams and reduce future escalations
Incident management - manage critical incidents end to end to ensure timely resolution and minimal customer impact
KPIs - Adhere to strict KPI's and SLAs both internally and externally
דרישות התפקיד
Minimum of 4+ years of experience in a Tier 3 Support organization - must
Strong analytical and troubleshooting skills with a proven ability to solve complex problems technical problems
Proficiency in Kubernetes administration (Azure AKS, RedHat OCP), object storage, Jenkins, Linux system administration
Experience with production monitoring tools, Logzio - an advantage
Postgres and PSQL knowledge and Database management & troubleshooting - an advantage
Proven scripting experience (Bash, python, etc.)
Familiarity with Spark and PySpark - an advantage.
Experienced with financial systems, ticketing systems, workflows - advantage
Experienced with Identity and access management tools such as Keycloak
Hands-on experience with version-control tools such as GIT/BitBucket
Business-oriented and able to work with external customers and cross-functional teams
BSc degree in Computer Science, Engineering or related field - an advantage
Fluent in English
Spanish/Portuguese - An Advantage