IT Help Desk Engineer (L2)

Netcracker Technology is seeking an IT Help Desk Engineer (L2) to join our growing team. We are looking for a proactive team player with strong problem-solving skills, excellent customer service abilities, and the capacity to build effective working relationships at all levels, including senior management. This role requires a client-oriented mindset and the ability to multitask in a fast-paced environment.
As part of our Corporate IT department, you will provide technical support for PCs, servers, and peripherals, both onsite and remotely via RDP or telephone. You will troubleshoot hardware, operating system, application, and networking issues, ensuring smooth IT operations across the company.
Key Responsibilities
• Proactively maintain IT systems to minimize disruptions and optimize performance.
• Provide technical support for computer systems, software, and hardware.
• Diagnose and resolve technical issues, offering hands-on assistance to users.
• Repair and upgrade computers, including OS formatting and reinstallation.
• Install, update, and remove software applications as needed.
• Troubleshoot Windows operating systems and software-related issues.
• Provide support to remote users, ensuring seamless connectivity and performance.
• Manage IT inventory, including tracking equipment, replacing end-of-life devices, and maintaining accurate records.
דרישות התפקיד
Requirements
• Relevant training in an IT-related field; certification is preferred.
• At least 3 years of experience in an IT Help Desk Engineer role or a similar position.
• Strong problem-solving skills with an analytical mindset.
• Proficiency in English (CVs must be submitted in English).
• Eagerness to learn new technologies and continuously develop IT skills.
• Excellent organizational skills, with a team-oriented and open-minded approach.
Technical Skills & Knowledge
Familiarity with the following:
• Windows operating systems and Microsoft Active Directory.
• Microsoft Office and Windows desktop operating systems, including installation, configuration, and maintenance.
• Windows server operating systems.
• Basic principles of computer networking, network equipment, and infrastructure.
• Fundamentals of information security.
• Additional expertise in areas such as Linux administration, Cloud technologies, network administration, cybersecurity, or other specialized IT fields is highly desirable.