Senior Customer Success Manager

GTM IL
Location: IL, Full-time
Description :

About EverC:

EverC stands at the forefront of financial crime detection and prevention, harnessing the expansive power of the internet through our cutting-edge technologies. Utilizing big data, artificial intelligence, and machine learning, EverC offers the market's premier solution to combat e-commerce money laundering. Our insights demystify the web's complexities, providing clarity on hidden risks and empowering businesses to scale with confidence.

About the Role:

EverC partners with the world's leading financial institutions, and we're on the hunt for a Senior Customer Success Manager with the acumen to foster these relationships. In this role, you will champion the value of our products, expanding EverC's presence within your accounts and securing our position as a vital asset in the fight against financial crime.

The Team:

Join a cadre of industry experts in our Customer Success team, where leadership, innovation, and a passion for client service are the bedrocks of our mission. With EverC, you're not just part of the team—you're part of a movement. We balance a dynamic, result-oriented work culture with the personal growth and well-being of our employees. In this collective, dynamic action meets mindful strategy, all fueled by the goal of safegaurding online commerce. Personal development and well-being are as vital to us as the benchmarks we surpass. We celebrate the individual journey as much as our collective achievements, creating a culture where the balance between advancing our mission and elevating the standards of-ecommerce, making it a safer place for all.

Key Responsibilities:

Strategic Account Management: Own and manage a portfolio of enterprise clients, focusing on long-term growth, retention, and account expansion.
Success Plan Development: Collaborate with customers to define and create tailored success plans that align with their goals and business objectives.
Execution & Tracking: Drive the execution of success plans, ensuring alignment with agreed timelines, deliverables, and milestones.
Customer Insight & Optimization: Dive deep into how clients utilize EverC’s solutions, identifying areas for improvement and ensuring proper implementation.
Value Delivery: Translate client goals into actionable plans, ensuring timely delivery of tailored solutions that meet and exceed expectations.
Stakeholder Engagement: Build and nurture relationships across client organizations, becoming a trusted advisor who understands their strategic priorities.
Proactive Problem-Solving: Monitor key metrics, anticipate challenges, and address them proactively to drive customer satisfaction and success.
Collaboration Across Teams: Partner with product, sales, and technical teams to ensure seamless communication and alignment on customer needs.
Continuous Improvement: Gather feedback on customer usage and advocate for enhancements that improve adoption and usability.
Escalation Management: Tackle complex challenges head-on, ensuring quick resolution and maintaining client trust.
Growth Identification: Leverage data insights to identify upselling and cross-selling opportunities, driving increased customer lifetime value.
Requirements :

Qualifications:

Experience: 5+ years in Customer Success, Account Management, or related roles, ideally within payments, compliance, SaaS, or B2B environments.
Language Proficiency: Business-level fluency in English. Any other language is a strong plus.
Domain Expertise: Knowledge of payment compliance, AML, risk monitoring, and merchant underwriting processes.
Strategic Acumen: Proven ability to navigate enterprise accounts, identify growth opportunities, and solve business challenges.
Data-Driven Approach: Experience using BI tools to analyze customer data, predict trends, and make informed recommendations.
Success Plan Expertise: Demonstrated ability to create and execute detailed success plans that align with client objectives and ensure measurable results.
Communication Skills: Exceptional written, verbal, and presentation skills, with the ability to influence stakeholders at all levels.
Detail-Oriented: Ability to manage complex projects with precision and attention to detail.
Startup Experience: Comfort with fast-paced, dynamic environments is highly valued.

Skills & Attributes:

A commercially savvy mindset with a passion for delivering measurable business impact.
Innate curiosity to understand how customers use solutions and ensure proper implementation.
Strong collaborative spirit and adaptability in dynamic, cross-functional environments.
Results-driven focus with accountability, tenacity, and a proactive approach.

At EverC, you’ll not only build strong client relationships but also help customers achieve their goals through tailored success plans, reshaping the future of online commerce. If you’re a strategic thinker with a passion for getting into the details and driving meaningful outcomes, we’d love to hear from you.We strive for excellence across the globe
Katie Wetherby
Creative Director, US

EverC is an amazing company, and I’m lucky to work with some of the smartest people in the industry worldwide. Every employee plays a key role in our success, and I’m proud to contribute to our shared goal. The team’s energy and collaboration make it a fun and rewarding environment.

We’re all united in making the internet a safer place, and I love being part of a company that shares my values.

Noga Levy
Data Science Lead, IL

I like that the tasks at EverC are varied and challenging and it is incredibly satisfying to see the immediate impact the AI team has on the product.

I love the fun, startup vibe in the company – everyone is so friendly and the teams work closely and always look to help each other.

Ron Cohen Solution Architect Israel

EverC’s mission is to fight the ‘bad guys’, EverC has a very complex goal of cleaning up the internet. We are trying to do good in a very complex, high-pace ecosystem and I resonate with that. We need to stay ahead of the game with top-notch industry experts and technology stack.

Our leadership team empowers us, the employees, to think big and help shape the future of the company. I do not take this for granted.

Katie Wetherby
Creative Director, US

EverC is an amazing company, and I’m lucky to work with some of the smartest people in the industry worldwide. Every employee plays a key role in our success, and I’m proud to contribute to our shared goal. The team’s energy and collaboration make it a fun and rewarding environment.

We’re all united in making the internet a safer place, and I love being part of a company that shares my values.

Noga Levy
Data Science Lead, IL

I like that the tasks at EverC are varied and challenging and it is incredibly satisfying to see the immediate impact the AI team has on the product.

I love the fun, startup vibe in the company – everyone is so friendly and the teams work closely and always look to help each other.

Ron Cohen Solution Architect Israel

EverC’s mission is to fight the ‘bad guys’, EverC has a very complex goal of cleaning up the internet. We are trying to do good in a very complex, high-pace ecosystem and I resonate with that. We need to stay ahead of the game with top-notch industry experts and technology stack.

Our leadership team empowers us, the employees, to think big and help shape the future of the company. I do not take this for granted.

Katie Wetherby
Creative Director, US

EverC is an amazing company, and I’m lucky to work with some of the smartest people in the industry worldwide. Every employee plays a key role in our success, and I’m proud to contribute to our shared goal. The team’s energy and collaboration make it a fun and rewarding environment.

We’re all united in making the internet a safer place, and I love being part of a company that shares my values.

Noga Levy
Data Science Lead, IL

I like that the tasks at EverC are varied and challenging and it is incredibly satisfying to see the immediate impact the AI team has on the product.

I love the fun, startup vibe in the company – everyone is so friendly and the teams work closely and always look to help each other.Perks & Benefits

Our benefits include health care, equity, 401k, and generous PTO. We offer flexible opportunities, including remote, in-office, and hybrid, so our employees can work in a way that suits their lifestyle and well-being.

We are committed to nurturing diversity, equity, and inclusion.

HEALTHCARE
Medical, vision, and dental insurance from day one
401K & EQUITY

401k matching and more. Issued equity for every employee.

CULTURE

Generous PTO, community involvement, and employee engagement

FLEXIBILITY

Hybrid & remote opportunities, schedules that empower you to do your best work.