Marketplace CSM

Job Description

We’re hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at Atera. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.

Responsibilities:

Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the Atera team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for Atera’s clients
Demonstrate the continuous value of Atera’s solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience

Requirements:

Requirements:

5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Experience in high-volume commercial renewals
Solid understanding of customer lifecycle stages
Experience with complex technical products
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Ability to work in a fast-paced, dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Project management experience
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful, and independent
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions

Some of our benefits

Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!

More about Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.