Technical Account Manager

As a Technical Account Manager, you'll be in charge of our customers' related operations. Responsible for technically onboarding customers and driving for quick time to value (the time it gets to generate revenues after the onboarding project is done). -Taking care of the customers' satisfaction, aligning goals through hard KPIs and projecting revenue growth. -Manage the technical implementation of our API and handle change management processes that tighten the connection between us and our customers. -Focus on execution of methodologies and processes to track and maintain the company's revenue goals while being the voice of the customer internally, and push their requirements to the hands of our Data and RnD departments. 3-year-experience in TAM and project management with B2B SaaS experience, preferably from a Payment and/or fraud related background.. Payment knowledge from working in a payment/FinTech SaaS B2B company. Data-driven individual with familiarity and understanding of business analysis including knowing how to use python, SQL and big data analysis tools - we use Looker, SumoLogic and Snowflake. Strong understanding of data models, APIs, Web SDKs and other cloud-technologies used to bring big data into AI and machine-learning platforms. Experience in debugging end-to-end system issues to support clients (and potentially internal teams). No need for coding capabilities. Detail oriented individual who seeks to understand issues, explain and solve them to technical teams in depth. Experience in process-oriented environments using JIRA, Confluence, Slack and SFDC. Native level verbal & written communication skills in English. Must feel comfortable in a fast paced environment and with driving a “get things done” attitude to deliver quick resolutions for issues and queries.