Senior Account Manager, Spanish Desk

What will you be doing?
Provide trade and administrative support to our global retail, corporate, and institutional clients via phone, email, and WhatsApp.
Deliver exceptional service aligned with the companys culture and values.
Develop and maintain a strong understanding of financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities, to effectively support clients trading needs.
Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
Respond to client queries and promote our products and platforms through cross-selling.
Onboard and retain high-value clients by providing valuable information and assisting with high-severity cases and inquiries.
Act as an ambassador for the companys vision, mission, and products.

This position is a full-time position working Mon-Fri in Israel (Hybrid).

דרישות:

Native-level Spanish proficiency - required.
Professional-level English proficiency - required; Portuguese is an advantage.
Experience with stock markets, ETFs, trading, or cryptocurrencies - an advantage.
Bachelors degree in Finance or a related field.
Experience in customer-facing roles, retention, sales, or portfolio management.
Highly organized, with the ability to manage multiple priorities in a dynamic environment.
Strong time-management skills and the ability to prioritize tasks independently.
A collaborative team player.
Excellent ability to learn and adapt.
Motivated to succeed and contribute.
Target-oriented and results-driven.
Excellent interpersonal and communication skills, both written and verbal. המשרה מיועדת לנשים ולגברים כאחד.