IT SUPPORT / Help desk

Provide Help desk support to users, diagnose and resolve technical issues, and ensuring an efficient IT experience within the organization. Full-time position On-site (Modi'in)

Perform onboarding for new employees: create user accounts, assign licenses, configure devices, enforce MFA, and ensure access to relevant systems and applications

Execute offboarding procedures: disable accounts, revoke access, archive mailboxes and data, and wipe corporate devices via Intune when applicable

Support hybrid environment (cloud + on-premises)

Monitor system performance and maintain systems as per requirements
Troubleshoot system issues and resolve outages

Upgrade systems with new releases and hardware models

Manage and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive

Maintain an internal wiki with technical documentation

דרישות:

Strong knowledge of 365/Microsoft environment management and system troubleshooting

Proficiency in supporting end-user devices and remote connectivity

Ability to document processes and maintain compliance with IT policies

Knowledge in firewall and network - must! המשרה מיועדת לנשים ולגברים כאחד.