Senior Customer Success Manager - German Speaking

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

What You'll Own
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry t

דרישות:

5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives.
Experience managing a quarterly retention and growth quota.
Youve maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Travel expected 3 - 4 times per year
Fluent or native German speaker
Fluent in English המשרה מיועדת לנשים ולגברים כאחד.