Global Customer Success Manager - ERM 23947

Cyberint, a market leader in External Risk Management (ERM), empowers organizations to proactively detect, respond to, and remediate external threats. Following our acquisition by our company, we are expanding our global footprint and evolving our Customer Success strategy to better serve our growing the small tier customer base.
We are seeking a Global Customer Success Manager (CSM) to join our newly formed small-focused team. This role is ideal for someone who thrives on data, process optimization, and scalable customer engagement strategies.
As a Global CSM for small accounts, you will play a critical role in delivering value at scale. You will manage a portfolio of small to mid-sized customers, leveraging automation, analytics, and digital touchpoints to drive product adoption, retention, and satisfaction. This is a high-impact, back-office role with global visibility and strategic importance.
Key Responsibilities
Own the end-to-end customer journey for small accounts globally, fr

דרישות:

4+ years in a Customer Success, Customer Experience, or Account Management role, preferably in B2B SaaS.
Strong analytical skills and experience with tools like Salesforce, Excel, or BI platforms.
Familiarity with cybersecurity, threat intelligence, or external risk management is a strong plus.
Proven ability to manage a high-volume portfolio using digital-first strategies.
Excellent written and verbal communication skills in English.
Bachelors degree in Business, Engineering, or a related field.
Why Join Us?
Be part of a global transformation in cybersecurity customer success.
Work with a passionate, mission-driven team focused on protecting organizations worldwide.
Help shape the future of how we engage and support the small tier customers at scale. המשרה מיועדת לנשים ולגברים כאחד.