Enterprise Customer Success Manager

Description:

KPMG and monday.com have had a strategic partnership since 2019, during which we established monday.com’s Center of Excellence in Israel as part of the Data & AI Research and Development Center. The Center of Excellence is a platinum partner of monday.com, and we work closely with business stakeholders and development teams to provide comprehensive solutions to our clients. We collaborate with organizations in Israel and worldwide, helping them develop and implement solutions based on monday.com.

We are looking for an Enterprise Customer Success Manager for our Enterprise business. The CSM will join and lead our CSM team and will empowering customer’s teams to fulfill their goals. By being experts of the monday.com platform, we can provide a unique level of consultation and inspiration to our customers.

About The Role

• Build strong relationships with our clients to understand their needs and ensure their success with KPMG & monday.com
• Serve as the main point of contact and liaison between our clients and the rest of the KPMG team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com and KPMG capabilities
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence monday.com or KPMG product development roadmaps

• 3+ years of B2B SaaS customer success for Enterprise accounts -MUST
• Superb written and verbal communication skills in English- MUST
• Previous experience in Project Management or Support- advantage
• Ability to take initiative and adapt
• Prior experience in strategy consulting, account management or consulting experience working with accounts of various sizes - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree
• Experience with monday.com - Advantage