Customer Success Manager

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We are expanding our Customer Success group in Israel and are looking for a Customer Success Implementation Manager to join our team.

This role sits at the intersection of Customer Success and Implementation. You will work closely with enterprise and mid-market customers to understand their business needs, build effective workflows, and guide them through adoption, rollout, and long-term value creation. The ideal candidate combines strong customer-facing skills with the ability to translate business challenges into structured solutions.

• Manage a portfolio of enterprise and mid-market customers, acting as a trusted advisor throughout their journey with monday.com.
• Lead discovery sessions to understand customer goals, processes, and operational challenges.
• Translate customer needs into structured workflows and practical solutions while maintaining simplicity and usability.
• Support customers through onboarding, configuration, workflow design, and enablement.
• Collaborate closely with Account Managers, Product, and Solution Architects to ensure alignment and successful solution delivery.
• Monitor adoption, identify risks and opportunities, and proactively drive value across customer teams.
• Serve as the main point of contact for day-to-day guidance and execution, ensuring smooth implementation and ongoing partnership.

• 4+ years of experience in Customer Success, Implementation, Project Management, Program Management, or similar roles in SaaS or enterprise software.
• Strong customer-facing experience, including managing multiple stakeholders and influencing decision-makers.
• Ability to design and optimize workflows and processes, with hands-on comfort building solutions in a platform environment.
• Strong analytical skills and the ability to break down complex business problems into actionable recommendations.
• Excellent communication and relationship-building skills in Hebrew and English.
• Highly organized, proactive, and able to manage multiple projects in parallel.

Bonus Points

• Experience delivering SaaS, workflow, or digital transformation projects.
• Background in business consulting or organizational process improvement.
• Familiarity with monday.com or similar SaaS tools such as Asana, Jira, Salesforce, or Workday.
• Experience working in fast-growing or dynamic product environments.