Customer Success Manager (Arabic Speaker - Middle East)

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, and encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

Our Israel team is growing, and we are looking for an Arabic-speaking Customer Success Manager to join us.

As a CSM, you will be a trusted advisor to enterprise customers across the Middle East, including the UAE, Saudi Arabia, and Qatar. You will help them implement and roll out monday.com, achieve meaningful return on investment, and uncover new ways to succeed with our platform. You will work closely with regional partners and occasionally travel to the region to strengthen relationships and support key accounts.

This is an exciting opportunity for someone passionate about customer engagement, problem solving, and building strong relationships while developing deep expertise in enterprise workflows and success methodology.

• Manage and support a portfolio of enterprise customers across the Middle East region.
• Learn customers’ business goals, challenges, and workflows, and translate them into monday.com solutions.
• Partner with local implementation partners to ensure alignment and value delivery throughout the customer journey.
• Drive adoption and value realization across multiple teams and use cases.
• Lead onboarding, workflow design, and enablement sessions for different user levels.
• Act as the voice of the customer internally, providing insights to influence product development.
• Collaborate cross-functionally with Account Managers, Product, and Partner teams to ensure successful outcomes.
• Represent monday.com during on-site visits, meetings, and customer events.

• Native Arabic speaker with strong English communication skills (Hebrew is a plus).
• 5+ years of experience in Customer Success, Account Management, or Implementation roles in SaaS or enterprise software.
• Experience managing enterprise or complex accounts, ideally in the Gulf region.
• Strong cultural awareness and understanding of relationship-building in the Middle East market.
• Hands-on and proactive, able to configure workflows and guide customers through adoption.
• Comfortable collaborating with both customers and regional partners.
• Strong organizational and communication skills, able to manage multiple priorities effectively.

Bonus Points

• Experience working with enterprise clients or partners in the Middle East.
• Background in project management or digital transformation.