Tech CSM

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

This is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale.

The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.

As a Tech CSM, you’ll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments.

We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.

We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.

Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.

Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.

What you'll do:

• Support Sales on-demand by quickly responding to risk and growth opportunities
• This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
• This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
• Define and help customers achieve key business goals in short, high-impact engagements
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth.
• Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns.
• Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches.
• Represent the voice of the customer and influence the product development roadmap.
• Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints.

• 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
• Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
• Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
• Strong collaboration skills and experience working cross-functionally, especially with Sales teams
• Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
• Superb written and verbal communication skills
• Positive attitude, solution-oriented, with strong self-management and organizational skills
• Ability to take initiative and adapt
• Fluent in English
• Strong customer-facing and presentation skills
• BA or BS degree