Technical Support Specialist - Student Position

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.Come Join BioCatch as a member of the Technical Support Team and part of BioCatch Operations, where you will take part in facilitating and managing technical support and monitoring.Main Responsibilities: Being part of our customer facing team responsible for technical support and troubleshootingWorking in a 24/7 support hours' shiftsGathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.Spotting common trends and underlying problemsProviding reliable resolution of critical and high impact problems for customersUpdating self-help documents so customers/employees can try to fix problems themselvesWorking closely with our developers and technical teams to solve customer’s problems efficiently and improve our productCreatively suggest and build software work-around solutions, including occasional scripting/ coding and customizationsPart and full-time/ weekends position availableRequirements:Be in the midst of your academic studies (in a technological path- BSc major)Up-to-date technical knowledge such as SQL, Python, JavaScript, etcExcellent written and spoken English (at least B2 on the CEFR scale)Extensive familiarity with Office toolsWilling to work a minimum of 3 shifts per week, including night shiftsPrevious experience in information technology or technical support position – an advantageScripting or programming experience – an advantageKnowledge of customer service principles and practices- an advantageWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.