Technical Support Specialist

Technical Support Specialist | Windows & IT Help Desk

Ready to build your IT career with hands-on experience in enterprise technical support?

A leading organization in Central Israel is looking for a Technical Support Specialist to join its IT Help Desk team.

This opportunity is especially suitable for former military Network Administrators, candidates with relevant technical experience gained during military service, and early-career IT support professionals.

You'll provide telephone-based technical support to employees, troubleshoot computer and user-related issues, and gain practical experience working with Windows systems and enterprise IT environments.

What You'll Do

• Provide telephone-based technical support to employees.
• Diagnose and troubleshoot computer, user account, and endpoint issues.
• Investigate technical incidents and deliver first-level support.
• Work with Windows operating systems and enterprise IT environments.
• Document, track, and update support requests in service management systems.
• Escalate complex technical issues to the relevant IT teams.
• Collaborate with other support professionals in a dynamic technical support environment.

Requirements

• At least 6 months of telephone-based support experience OR relevant technical experience gained during military service.
• Completion of a relevant technical training course, such as MCSA, MCSE, or CCNA.
• Strong technical aptitude and interest in IT systems.
• Responsible, reliable, and able to learn quickly.
• Strong customer service orientation and interpersonal communication skills.
• Willingness to work on-site in Bnei Brak.
• Availability for rotating shifts.

Especially Suitable For

• Former military Network Administrators.
• Candidates with relevant technical experience from military service.
• Early-career Help Desk and IT Support professionals.

Working Hours & Availability

• Full-time position, Sunday–Thursday.
• Rotating 9-hour shifts scheduled between 07:00 and 19:00.
• Example shifts: 07:00–16:00, 08:00–17:00, or 10:00–19:00.
• Friday shift approximately once every 4–6 weeks, from 08:00 to 13:00.

Position Details

• Location: Central Israel
• Employment Type: Full-time
• Work Model: On-site
• Career Level: Entry level

If you're looking to grow your IT skills and gain experience in a professional technical support environment, we'd love to hear from you!