Data analytics Customer Success

תאור משרה We are looking for a motivated Customer Success Specialist to support internal teams with technical issues related to our Data Warehouse  reporting tools (SAP BusinessObjects, Power BI, Qlik), and ETL processes. In addition to providing support and troubleshooting this role also involves managing two employees and driving their development and prioritize their tasks. You will collaborate with IT and data teams to resolve issues develop and introduce new features, ensure smooth system operations, and continuously improve data related processes     תחומי אחריות    Priorities tasks and manage the Customer Success day to day work, work closely with parallel teams to solve uprising iss    User Support: Assist internal business units with technical issues in data reporting tools and ETL processes. (Involves hands on development: ETL, DWH, Front tools)    Problem Solving: Troubleshoot and resolve data integrity and system issues efficiently     Collaboration: Work with IT and Data teams to address complex technical probl    System Maintenance: Monitor and maintain data systems, identifying potential issues early     Training & Documentation: Provide user training and create clear documentation for reporting tools     Feedback & Improvement: Collect user feedback to suggest system improvements ניסיון מקצועי   Three + years in Business Intelligence or Data Analytics     Proven expertise with BI tools (Power BI, SAP BO, Qlik, ETL Processes)     Proven experience in supporting positions / roles and process understanding   Key Skills & Qualifications     Technical Knowledge: Familiarity with ETL processes (e.g., DataStage, Data Factory, Microsoft Data Fabric), SAP BusinessObjects, Power BI, Qlik, and basic SQL     Problem Solving: Strong ability to resolve technical issues and process flow understanding     Communication: Excellent written and verbal communication skills for interacting with both technical and non-technical users     Customer-Oriented: Passion for helping users and providing excellent service     Teamwork: Ability to collaborate effectively with cross-functional teams Preferred Qualifications     Experience with business intelligence tools like Power BI or SAP BO Familiarity with data warehousing and ETL tools    Previous experience in a customer success or support role Attributes for Success     Positive, solutions-oriented attitude     Ability to manage multiple priorities in a fast-paced environment   Strong attention to detail and methodical problem-solving approach