Service Account Manager

Why Join Us?

We’re looking for a Service Account Manager (SAM) to take full ownership of our strategic and complex customers – a major Israeli government organization consisting of 20 independent divisions, each with its own goals, challenges, and stakeholders.

In this key role, you will serve as the face of the company for this customer – building trust, understanding needs across departments, leading strategic projects, and ensuring long-term customer success.

You'll collaborate closely with internal teams and external partners to deliver consistent value and support business growth.

Key Responsibilities
Build and maintain strong relationships with senior stakeholders across multiple divisions
Act as the customer’s main point of contact, managing expectations and aligning on strategy
Lead cross-functional projects from planning to delivery, ensuring alignment across internal teams
Conduct regular sync meetings, executive updates, and quarterly business reviews
Translate complex organizational needs into actionable plans with measurable results
Monitor account health, track KPIs, and provide insights for continuous improvement
Identify opportunities for growth, collaborate with product and sales teams on tailored solutions
Proactively manage risks and escalations, ensuring high levels of satisfaction
Serve as a bridge between technical, operational, and business teams on both sides
Qualifications
5-8 years of experience in customer-facing roles involving account ownership, client success, or project management
Strong understanding of technical cybersecurity concepts - a must
Excellent written and verbal communication skills in both English and Hebrew
Strong relationship-building and stakeholder management skills
Highly organized, able to prioritize and manage multiple projects in a fast-paced environment
Analytical mindset with a problem-solving approach
Experience working with public sector or government clients – a strong advantage
Familiarity with Check Point products – a plus
Prior experience working with the Israeli Ministry of Defense – a plus