Technical Account Manager

Role Overview

The Technical Account Manager (TAM) ensures clients' successful onboarding, integration, and support using Onebeat’s inventory optimization solution. This hands-on, technical role bridges client engagement with data and system expertise, requiring coding proficiency and strong communication skills.

Key Responsibilities

Client Collaboration:
Partner with clients to define and document their data integration needs.
Educate clients on data requirements, formats, and best practices.
Data Integration & Validation:
Support clients in extracting and validating data, ensuring accuracy and integrity.
Conduct detailed analysis of initial data sets, addressing discrepancies proactively.
Technical Configuration & Automation:
Build and optimize SQL queries, and API requests, and configure internal tools.
Design scripts and workflows to automate routine data extraction processes.
Pre-Sale & Post-Sale Support:
Provide technical insights during pre-sales to demonstrate how Onebeat’s solutions align with client needs.
Deliver ongoing support to ensure successful solution implementation and adoption.

Requirements:

Tech Skills & Qualifications

3+ years in technical roles like TAM, Data Analyst, or Developer.
Proficiency in SQL, scripting (Python/ Ruby), and data processing.
Experience with APIs, ERP, and BI applications.
Familiarity with YAML, JSON, ERPs, databases, and ETL data pipelines.
Bachelor’s degree in Computer Science, Information Technology, Industrial and Management or related fields.
Fluent in Hebrew and English

Soft skills:

3+ years in client-facing roles providing technical support, consultancy, solutions or account management.
Ability to translate technical concepts for non-technical stakeholders effectively.
Team player and can-do attitude