Technical Support Specialist

DESCRIPTION

abra professional services is seeking a Technical Support Specialist!

What You’ll Do:

Provide phone-based technical support to thousands of internal users.
Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
Utilize remote control tools to diagnose and fix technical problems.
Lead and instruct users on system operations and best practices.

Location: Tel Aviv

REQUIREMENTS
Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course.
Exceptional customer service skills and a patient, positive attitude.
A "Can-do" attitude with a high level of responsibility.
Ability to quickly master new technologies and internal systems independently.
Strong collaborative skills with the ability to work effectively both in a team and remotely.

Advantages:

Experience with Priority ERP systems.
Proficiency with Microsoft Office applications and Windows operating systems.