IT Support Specialist

Description:

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

If you’re looking to be part of a fast-growing company that’s disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.

Key Responsibilities

• Provide remote and on site IT support to employees across Israel, Iceland, Colombia, and Singapore.
• Ensure continuous operational support for users in multi region and hybrid work environments.
• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and license management.
• Administer and maintain SaaS tools and systems (Google Workspace, Atlassian, HubSpot, Slack, Zoom,).
• Deploy, configure, and manage end-user devices (macOS and Windows) via MDM systems such as Jamf, or Intune.
• Manage hardware inventory and peripheral equipment across all offices.
• Create and maintain IT documentation, playbooks, and internal knowledge base articles.
• Monitor and resolve service requests via the company’s ITSM/ticketing system (Jira Service Management).
• Collaborate with the Security, People Ops, and Engineering teams to enforce IT security standards and compliance.
• Participate in global IT projects, infrastructure improvements, and automation initiatives.

• Minimum 2 years of experience in IT Help Desk or IT Support within a multi site, cloud based organization.
• Strong knowledge of SaaS ecosystems, identity management, and endpoint security.
• Hands-on experience with MDM tools (Jamf, Intune, or similar).
• Familiarity with Google Workspace, Okta, Atlassian, HubSpot, and common collaboration tools.
• Strong troubleshooting skills for macOS, Windows, and network connectivity issues.
• Scripting knowledge (PowerShell, Bash, or Python) for automation - advantage.
• Service-oriented mindset, independence, and excellent communication skills in English.

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