Junior IT Support

Description:

Bagira is a leader in the field of training and simulation systems with a track record of delivering high-end, customized, cost-effective solutions for mission readiness. Bagira’s simulators are being used by hundreds of thousands of soldiers at more than 40 sites worldwide.

Bagira is looking for an IT Support to join our IT team at Bagira.

You will be responsible for providing technical support to users, diagnosing and resolving technical issues, and ensuring an efficient IT experience within the organization. Full-time position On-site (Modi'in)

What You Will Do

• Address and resolve user support requests through various channels
• Install and configure computers and software, manage network access permissions, and authenticate user identities.
• Document issues, solutions, and actions in the support ticketing system.
• Provide training and guidance to users on organizational systems and protocols.
• Collaborate with additional teams to address complex issues and escalate problems when necessary.

• Previous experience in technical support/help desk.
• up to 4 years of experience at support/help desk roles.
• Familiarity with operating systems, especially Windows, and office software.
• Excellent communication skills in both Hebrew and English.
• Ability to work independently and as part of a team, managing multiple tasks simultaneously.
• High service orientation and ability to work in a dynamic environment.