Technical Client Success Manager - Temporary

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Technical Client Success Manager for a 1-year temporary position to join our fast-growing TCSM team. The Technical Client Success Manager acts as the trusted advisor to premium accounts of the company, as well as a strategic focal and escalation point for technical improvements, business requirements, and important incidents that may arise. The TCSM manages client integration projects, manages client solutions, and coordinates requirements in cross-company collaborations – will participate in all phases of the account configuration, testing, the implementation process and troubleshoot problems with client integrations into the Nuvei platform. In addition, is responsible for researching potential market trends and product developments that will provide added value to the client’s business technical operation, while directing the technical teams with the partner’s latest schemes and essential needs.

Responsibilities

Understanding the business framework and its technical implementation for a client or a prospective partner, within the turbulent payment landscape throughout new trends and ongoing regulations applied to relevant markets.
Represent Nuvei's most strategic clients and their interests (mostly technical and product demands), by building and maintaining a strong relationship with the client, while constantly engaging with the client to achieve the most satisfaction.
Provide system configuration support based on changing business needs.
Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule.
Learn and specialize in the Nuvei Core Platform architecture and business cases, to accommodate client needs properly, with Nuvei’s various solutions.
Matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and high-level tier prospects and partners.
Identify product gaps, raise with the relevant internal teams by taking a main role in shaping and designing the products, payment features and services, and oversee the delivery with full accountability.
Mediate custom requirements between the client side to internal departments while you liaise with both the internal engineering team and client teams, to ensure a successful delivery stream by coordination of project timelines, tasks, and development efforts to manage client projects and ensure delivery per plan.
A go-to person for Production escalations, and clarifications, while directing the Support teams in resolving client issues, and putting effort into tying up loose ends.
Conduct rigorous analysis of internal and external data sources, to identify strategic alternatives and devise detailed development and technical plans for Nuvei Premium clients and Key accounts.
Ability to manage multiple tasks running on parallel timelines and collaborate in a global and remote environment, while working in versatile fields (technology, product, and business.
Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverables in communication with technical and non-technical stakeholders across multiple platform units, while working with remote teams and external partners both from the client and platform side.
Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting the support approach to accommodate client needs.

Requirements

BS.C in Industrial Management or BA in equivalent degree.
4+ years of hands-on experience with strategic clients in a demanding international B2B environment.
3+ years of experience in various Technical Products and Integration Projects at a SaaS company.
1+ years of working in the payments industry -A must
Deep knowledge of web-based system architecture and understanding of Client[1]Server model – SAAS, Web service API’s and SDK’s.
Collaboration experience with internal departments -Sales / Product / R&D.
Excellent analytical and problem-solving skills.
High Level of English – Verbal and Written.
We are looking for someone to join our A-Team, you have to be Autodidact, Accountable, and Amazing - join us to lead the future of payments

Nuvei is an equal opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

2.5 additional days of annual leave a quarter if the company hits quarterly targets
Private Medical Insurance
Office and home hybrid working
Global bonus plan
Volunteering programs
Prime location office close to Tel Aviv train station

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