Customer Success Manager

Description:

Fiverr is looking for a Customer Success Manager to support the onboarding, engagement, and ongoing satisfaction of Fiverr’s customers. This is an entry-level role that’s perfect for someone with 1 year of experience in a customer-facing position who’s eager to grow their career in tech and the freelance economy.

The ideal candidate is a proactive, detail-oriented team player with strong communication skills and a passion for helping others succeed. You’ll work closely with experienced Customer Success Managers to build strong relationships, assist with account retention, and ensure a smooth, high-quality experience for our users.

• Support the onboarding of new customers, ensuring a smooth and informative experience.
• Help build and maintain long-lasting relationships with customers, acting as a supportive partner throughout their journey.
• Assist in identifying and resolving customer issues, escalating as needed, and following up to ensure satisfaction.
• Collaborate with global teams to deliver consistent customer experiences across regions and programs.
• Represent the voice of the customer by collecting feedback and sharing insights with internal stakeholders.
• Help prepare and deliver internal and external presentations and reports.
• Keep customer records and activity up to date using Salesforce and G Suite tools.

• 1 year of experience in Customer Service, Account Management, or Success roles.
• Project management experience is a plus.
• Native level of  English is a must.
• Excellent verbal and written communication skills, with the ability to explain tools and services clearly.
• Strong organizational skills and attention to detail.
• Ability to work well across teams and time zones.
• Passion for technology and the freelance/gig economy.
• Experience with Salesforce and G Suite (especially Sheets and Slides) is preferred.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.