International Artist Success Manager - DeviantArt

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

As an Artist Success Manager for DeviantArt, you'll be responsible for building meaningful relationships with top sellers on the platform, ensuring their success and satisfaction. You'll design and implement support programs, represent their voice in key decisions, and help them maximize the value of DeviantArt's products. This role requires excellent communication skills, a proactive mindset, and a passion for supporting artists. In your day-to-day, you will: 

• Design and implement support programs for top sellers, including onboarding, ongoing support, and feedback collection 

• Build strong relationships with top users, gathering feedback and representing their needs in product decisions 

• Advocate for top users' success by addressing their business needs and ensuring satisfaction with DeviantArt products 

• Collaborate with cross-departmental teams, such as Community, Customer Support, Marketing, and Product Management 

• Identify and propose new products or services to meet strategic users' needs 

• Communicate product functionalities and value propositions clearly and concisely

Warning: Work environment and duties may expose the successful applicant to imagery or photographs designed to be deliberately offensive, obscene, and may depict unacceptable or illegal content.

• 5+ years experience as an Account Manager or Customer Success Manager, preferably in eCommerce or  consumer web/mobile products 

• Fluent communication skills in both spoken and written English

• Ability to empathize with user needs and deliver tailored solutions 

• Strong team player and self-starter ready to shape a newly created team 

• Ability to collaborate effectively with global teams and drive success 

• Experience leading a team of account managers – an advantage

Founded in August 2000, DeviantArt is the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their works with an enthusiastic, art-centric community. We have over 100 million registered members worldwide and host over 650 million pieces of art on the platform. Our members -- known as deviants -- upload tens of thousands of original pieces of art every day, everything from painting and sculpture to digital art, pixel art, films, and anime.