Customer Success Manager – LegalTech

About Chamelio: Chamelio is building legal intelligence for modern in-house legal teams. Our platform brings AI into the day-to-day work of legal departments in a trusted, practical, and scalable way. About the Role: We are looking for a Customer Success Manager with a legal background to join our customer-facing team in Israel. In this role, you will be the trusted advisor to in-house legal teams at fast-growing and enterprise companies. You will combine your legal domain knowledge with proactive customer success practices to drive deep adoption, educate teams on applied AI workflows, and ensure long-term value realization. You’ll bridge the gap between complex legal workflows and modern AI technology, translating legal needs into real product impact. What You’ll Do: Manage ongoing relationships with established customers, helping in-house legal and legal ops teams realize lasting value from Chamelio. Act as a strategic advisor, deepening adoption and embedding Chamelio into customers’ daily contract and matter workflows. Drive customer education through hands-on training, workshops, and practical resources that build confidence in AI-assisted legal work. Monitor usage, engagement, and account health to proactively address risks, re-engage users, and identify opportunities to expand adoption. Translate customer feedback and legal domain needs into actionable insights for Product and Engineering. Help build scalable customer outcomes practices, including engagement playbooks, health scoring frameworks, and ongoing education programs. What We’re Looking For: 3–7 years of client-facing experience in B2B SaaS (CSM, Implementation, Solutions Consulting) with legal/legal tech exposure, OR an in-house legal operations background with proven stakeholder management experience Strong familiarity with in-house legal workflows, commercial contracting, and common legal operations challenges Proven ability to build trust, command credibility, and lead conversations with senior legal executives (GCs, Heads of Legal Ops) High technical curiosity with the ability to articulate AI capabilities and software workflows clearly to non-technical users Native or fluent English (verbal and written), with experience collaborating with US and global clients High autonomy, structured execution, and comfort building processes in an evolving startup environment Nice to Have: Law degree (LL.B. / J.D.) or past experience practicing law. Experience working at an early-stage B2B SaaS company. Prior experience with CLM, knowledge management, or legal tech tools.