Professional Services Engineer

Description

About this opportunity

The Professional Services Engineer is responsible for supporting the roadmap development by having a wide understanding of the business and providing solutions to the relevant teams in the organization. Include ownership of limited releases, supporting deployments, understanding integration / 3rd party tools (APIs) and leading the transformation of knowledge to the tier 3 support and to the training teams (SME).

Key Responsibilities

In this role, you will…
Be Point of contact for the product development core team and be part of the Product Life Cycle (PLC)
Support escalation from Tier 3 support team
Extract data from various sources, analyze it and point to the relevant data
Develop tools, automation and scripts to improve the current processes
Explore opportunities to improve process and tasks
Develop proactive and predictive processes and tools to improve the business
Solve complicated problems related to our flow and provides alternatives solutions and workaround
Work closely with a cross functional team between technical teams, Marketing, and R&D to flawlessly execute deployments, implementation support and regular consultation on iTero products
Deliver lecture-based and hands-on training courses for internal customers (Business support, tech support, Lab support) Transfer tech knowledge (internally),
Identify Gaps in current processes and work on improvements
Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development

Skills, Knowledge & Expertise

In this role, you’ll need …
2+ years of experience as a professional services or technical projects manager
2+ years of experience in operation in a capital equipment company - is an advantage
Working knowledge of software development life cycle is a must.
Experience in SQL tools and Queries
Experience and/or understanding of Bug tracking tools such as Jira.
Strong interpersonal skills and the ability to perform under pressure situations, while developing sound implementation approaches which solve the business problem or environment which they support
Experience and/or understanding of programming language (e.g. C#, Python) – is an advantage
Experience with CRM and ERP systems – is an advantage
A bachelor’s degree - is an advantage

About Align Technology
Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.