IT Support Technician

Ceragon is seeking a technically adept individual to deliver front-line support to our employees. The ideal candidate will possess a robust blend of technical skills and customer service capabilities, and should be deeply passionate about technology with a customer-first mindset. This role demands patience and the ability to engage positively with users.

Key Responsibilities:

Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
Install, configure, and manage computer hardware, operating systems, and applications.
Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.

Requirements:

2-4 years of experience in Technical Support within a global organization.
Essential skills include installation and troubleshooting of:
Windows client systems across all versions.
Hardware and software malfunctions.
Printer and mobile device issues.
Proficient knowledge of network protocols including DNS, DHCP, and TCP/IP.
Experience in installing and troubleshooting third-party applications.
Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.
Excellent documentation skills with the ability to think creatively and solve problems innovatively.
Outstanding customer service orientation.
Rapid learning ability.
Proficiency in English, both written and spoken, is mandatory.
Strong analytical and problem-solving skills.