IT Support Technician

Ceragon is seeking a technically adept individual to deliver front-line support to our employees. The ideal candidate will possess a robust blend of technical skills and customer service capabilities, and should be deeply passionate about technology with a customer-first mindset. This role demands patience and the ability to engage positively with users.Key Responsibilities:Respond to incidents and service requests from end-users by adhering to established procedures and protocols.Install, configure, and manage computer hardware, operating systems, and applications.Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.Requirements:2-4 years of experience in Technical Support within a global organization.Essential skills include installation and troubleshooting of:Windows client systems across all versions.Hardware and software malfunctions.Printer and mobile device issues.Proficient knowledge of network protocols including DNS, DHCP, and TCP/IP.Experience in installing and troubleshooting third-party applications.Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.Excellent documentation skills with the ability to think creatively and solve problems innovatively.Outstanding customer service orientation.Rapid learning ability.Proficiency in English, both written and spoken, is mandatory.Strong analytical and problem-solving skills.