Technical Account Manager

Automat-it is a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups’ DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.

Automat-it is a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them.

Work location - hybrid from Tel-Aviv

Requirements:

5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
Hands-on experience with an AWS environment
Relevant AWS certification(s)
Experience in customer-facing, preferably with startups or SMB
Demonstrated ability to engage and influence C-level executives on relevant technical items
Excellent written and verbal communication skills in English
Ability to multitask and manage multiple responsibilities concurrently
Strong organizational skills and attention to detail
Excellent communication, interpersonal, critical thinking, and problem-solving skills

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT

Responsibilities:

Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials