Technical Account Manager

Automat-it is a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups’ DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.Automat-it is a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from Tel-AvivRequirements:5+ years of working experience as a Technical Account Manager, DevOps, or Cloud EngineerHands-on experience with an AWS environmentRelevant AWS certification(s)Experience in customer-facing, preferably with startups or SMBDemonstrated ability to engage and influence C-level executives on relevant technical itemsExcellent written and verbal communication skills in EnglishAbility to multitask and manage multiple responsibilities concurrentlyStrong organizational skills and attention to detailExcellent communication, interpersonal, critical thinking, and problem-solving skillsAutomat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.#LI-Hybrid #LI-AITResponsibilities:Offer post-sales technical support to customers on complicated technical issuesBe in charge of a portfolio of local and EU-based customersAssess and address client queries and needs in a timely manner and assist with utilizing AWS services effectivelyCollaborate with the sales team to identify and capitalize on untapped opportunitiesTrain customers on proper cloud environment usageBuild and maintain excellent customer relationships and ensure satisfactionProvide product performance reports to developers and stakeholdersAssist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teamsMonitor account metrics, including CSAT and financials