Technical Account Manager

Outpost24 is seeking a Technical Account Manager to join as a trusted technical advisor within our Infinipoint business unit, based in Tel Aviv!

As a Technical Account Manager (TAM), you will play a critical hybrid role, ensuring customers receive expert technical guidance on Infinipoint’s Workforce Identity Platform. In this dual-capacity role, you will collaborate cross-departmentally, providing second-line assistance for technical issues while also driving customer value and adoption. You will act as a trusted advisor, helping customers maximize the value of the solution while identifying challenges to improve our products and documentation.

This position requires technical knowledge in IT operations, strong problem-solving skills, and the ability to communicate complex topics effectively to stakeholders.

As a Technical Account Manager, your key responsibilities will include:

Technical Support:

Technical Investigations: assist the support team with technical investigations regarding access, agents, and integrations to resolve escalated issues efficiently.

Log Analysis & Troubleshooting: Handle system logs and blueprints to diagnose root causes of issues.

Technical Documentation: Contribute to technical documentation, knowledge base articles, and process enhancements to improve the overall customer experience.

Customer Success & Advisory:

Adoption & Value: Guide high-priority customers through the adoption process, helping them maximize value by understanding their unique IT environments and offering tailored security policy recommendations.

Trusted Advisor: Build and maintain strong customer relationships, providing technical guidance on best practices.

What makes you our ideal candidate?

Technical background:

Identity and Access Management (IAM): Deep understanding of identity protocols (SAML, OAuth, OIDC) and hands-on experience with major Identity Providers (e.g., Azure AD, Okta, Ping Identity).

Endpoint Management: Experience with agent deployment, configuration, and troubleshooting on major operating systems (Windows, macOS, Linux).

Troubleshooting & Log Analysis: Proficiency in analyzing system logs, network traces, and diagnostic data to determine root causes of complex technical issues.

Scripting/Automation: Familiarity with scripting languages (e.g., PowerShell, Python).

Professional Experience:

Customer-Facing Experience: Several years of experience in a technical, customer-facing role (e.g., Support Engineer, Sales Engineer, or Technical Account Manager), with a strong ability to guide and support customers.

Problem Solving: Strong problem-solving skills and the ability to adapt to different customer needs and technical environments.

Language Proficiency:

English: Full professional working proficiency is required.

German (Optional): Proficiency in German is considered a strong asset.

But what’s in it for you?
In return for your efforts, we can offer you:

A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact

The opportunity to be part of a fast-growing and fun European cybersecurity company!

You’ll enjoy local perks at our Tel Aviv Office, from after-work social activities to a vibrant and collaborative work environment.

And so much more!

Sounds like you? Then apply today!

Don’t fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway.