Senior Customer Success Manager

VYBS is the fastest growing startup in the Rewarded App space. We're on a mission to empower mobile gamers worldwide to discover their perfect games and be rewarded for their passion. We leverage data, cutting-edge technology, and deep understanding of gamer preferences to deliver personalized recommendations, exclusive rewards, and a vibrant community that celebrates the joy of mobile gaming.

At VYBS, our values guide how we work every day: Excellence, Community, Innovation, Passion, Proactiveness, Respect, and Positivity.

We're growing fast - and we're now looking for a Customer Success Manager to own advertiser relationships and drive long-term value.

Role Description

As a Senior Customer Success Manager at VYBS, you will play a pivotal role in ensuring customer satisfaction and driving customer success. Core responsibilities include cultivating strong client relationships, responding promptly to customer needs, analyzing data to support decision-making, and implementing strategies to improve customer KPIs. You will act as a trusted advisor to clients, helping them maximize the platform’s value.

This is a full-time, Hybrid role (One day from home).

based in the Tel Aviv District, Israel.

Key Responsibilities

Partner Onboarding & Relationship Management

Create a smooth and easy onboarding experience for our clients

Maintain ongoing client relationships through regular communication and check-ins

Build a value-based strategy together with each client

Build strong, trust-based relationships that drive client retention

Performance & Growth

Work closely with our clients and internal team to hit clients KPIs

Ensure monthly client budgets are maintained, fulfilled, and scaling

Identify and pursue new business opportunities within existing accounts

Provide clients with clear reporting and delivery analysis

Cross-functional

Collaborate closely between clients, product, and data teams

Work with the product team to surface client needs and drive innovation

Requirements:

3-4 years of experience in Customer Success, Account Management, or Partnerships

Background in at least one of: Adtech, Marketing Tech, or Mobile Games — must

Strong analytical mindset - comfortable deep dive in to numbers & client's KPIs

Excellent communication skills in English (Hebrew is a plus)

Proactive, organized, ownership-driven

Nice to Have

Experience with CRM tools (HubSpot or equivalent)

Experience with AI tools (Claude, Hex or equivalent

Familiarity with reward-based or performance marketing platforms

What Success Looks Like

Advertisers are onboarded smoothly and hit campaign milestones & KPIs

Low churn; partners grow their spend over time

Risks are flagged proactively before they become problems

Why Join VYBS

Be part of a fast-growing startup at the intersection of gaming and adtech

Your ideas will actually shape the product and the way we work

Own real advertiser relationships with measurable revenue impact

Ground-floor opportunity to build and define the CSM function from scratch