Senior Customer Success Manager

VYBS is the fastest growing startup in the Rewarded App space. We're on a mission to empower mobile gamers worldwide to discover their perfect games and be rewarded for their passion. We leverage data, cutting-edge technology, and deep understanding of gamer preferences to deliver personalized recommendations, exclusive rewards, and a vibrant community that celebrates the joy of mobile gaming.At VYBS, our values guide how we work every day: Excellence, Community, Innovation, Passion, Proactiveness, Respect, and Positivity.We're growing fast - and we're now looking for a Customer Success Manager to own advertiser relationships and drive long-term value.Role DescriptionAs a Senior Customer Success Manager at VYBS, you will play a pivotal role in ensuring customer satisfaction and driving customer success. Core responsibilities include cultivating strong client relationships, responding promptly to customer needs, analyzing data to support decision-making, and implementing strategies to improve customer KPIs. You will act as a trusted advisor to clients, helping them maximize the platform’s value. This is a full-time, Hybrid role (One day from home). based in the Tel Aviv District, Israel.Key ResponsibilitiesPartner Onboarding & Relationship Management Create a smooth and easy onboarding experience for our clients Maintain ongoing client relationships through regular communication and check-ins Build a value-based strategy together with each client Build strong, trust-based relationships that drive client retentionPerformance & Growth Work closely with our clients and internal team to hit clients KPIs Ensure monthly client budgets are maintained, fulfilled, and scaling Identify and pursue new business opportunities within existing accounts Provide clients with clear reporting and delivery analysisCross-functional Collaborate closely between clients, product, and data teams Work with the product team to surface client needs and drive innovationRequirements: 3-4 years of experience in Customer Success, Account Management, or Partnerships Background in at least one of: Adtech, Marketing Tech, or Mobile Games — must Strong analytical mindset - comfortable deep dive in to numbers & client's KPIs Excellent communication skills in English (Hebrew is a plus) Proactive, organized, ownership-drivenNice to Have Experience with CRM tools (HubSpot or equivalent) Experience with AI tools (Claude, Hex or equivalent Familiarity with reward-based or performance marketing platformsWhat Success Looks Like Advertisers are onboarded smoothly and hit campaign milestones & KPIs Low churn; partners grow their spend over time Risks are flagged proactively before they become problemsWhy Join VYBS Be part of a fast-growing startup at the intersection of gaming and adtech Your ideas will actually shape the product and the way we work Own real advertiser relationships with measurable revenue impact Ground-floor opportunity to build and define the CSM function from scratch