Customer Engagement Manager

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

We are looking for a Customer Engagement Manager to spread the power of Wiz. In this role, you'll be responsible for build and grow thriving online communities that help users derive more value from Wiz, connect with peers, explore new use cases, and get answers quickly.

WHAT YOU’LL DO

Build and scale a vibrant, engaged, and valuable community for Wiz customers and partners that supports them at each stage of their Wiz journey.
Create experiences that encourage customers and partners to learn and grow. Bring new ideas and launch initiatives that drive deep Community engagement and participation.
Establish the Community as the premier destination for troubleshooting and finding helpful resources.
Create processes and workflows with internal teams to ensure questions get answered quickly and scale with the business.
Work closely with Customer Success, Sales, and other customer-facing teams to understand how the Community best supports their customers.
Oversee Preview Program ensuring customers can easily deliver feedback to Product Managers.
Ensure a seamless and exceptional experience within the community through an optimal tech stack that supports community engagements at scale.

WHAT YOU’LL BRING

Minimum of 4 years of experience building customer and community-related programs, with strong familiarity with community platforms.
Experience as a Product Manager or Product Analyst in the technology, SaaS, or cybersecurity industries.
Strong technical background to understand Wiz's product and roadmap, enabling you to clearly articulate news and updates to users.
A track record of building scalable engagement programs that deliver tangible value to customers and internal teams.
Proven ability to work in a fast-paced environment and develop creative solutions to challenging problems.
Excellent verbal and written communication skills in both English and Hebrew, with strong attention to detail.
Experience working cross-functionally, especially with Product, Engineering, and Customer Success teams.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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