Junior Customer Success Manager

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

Job Description:

Develop and nurture long-term relationships with Zota’s merchant accounts by maintaining consistent communication through various channels, including email, phone, video calls, and face-to-face meetings, ensuring an exceptional customer experience.

Drive revenue growth by identifying and capitalizing on new business opportunities while upselling payment solutions and services to Zota’s existing merchants.

Serve as the primary point of contact for merchants, ensuring high satisfaction levels. Resolve merchant concerns and issues promptly by collaborating with other departments and advocating for merchants internally by proactively addressing their needs and concerns related to Zota’s products and services.

Represent Zota at conferences and merchant meetings abroad regularly, averaging 4-6 times a year.

Monitor and analyze merchants’ performances, including historical turnover and revenue, interactions with other departments, merchant feedback, and relevant market insights to identify potential issues or opportunities.

Requirements:

Excellent communication and interpersonal skills- a Must!

Fluent in English, both spoken and written- a Must!
Proficiency in additional languages is highly advantageous, as our merchants come from diverse international backgrounds.

Willing to travel internationally for business a few times per year- a Must!

Quick learner with the ability to grasp and articulate new knowledge at any level.

Genuine passion for customer interactions and building strong relationships.

Team player: we work both independently and collaboratively, frequently interacting with various departments across the company on a daily basis.

Excellent time management skills, with the ability to juggle multiple merchants and tasks simultaneously.

Proficiency in CRM systems and various analytical and technical tools (e.g., Microsoft Office, SimilarWeb, Salesforce, AI applications, etc.)

Business-mindedness and the ability to analyze data and feedback.

Experience in FinTech or working with financial services companies is a plus but not required.

A few of our office benefits & perks:

Private chef for breakfast and lunch.
Fully stocked kitchen
Weekly happy hours
Team events such as yoga classes, company trips, Sup
Plus much more!

What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check out our website pages to learn more about us: https://bit.ly/zotacareers

CVs should be sent in English only*