Support Business Data Analyst

Summary
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?“
At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
About the Role
We are looking for a Business Data Analyst to join our Technical Support team. In this role, you will analyze support data, identify trends, and create dashboards and reports that drive strategic decision-making. You will work closely with Support, Operations, Engineering, and Leadership teams to optimize support processes and performance, improve efficiency, and enhance customer experience.
Key Responsibilities
Analyze support case data to identify trends, recurring issues, and areas for improvement.
Develop dashboards and reports to track key support metrics (e.g., resolution time, backlog trends, SLA compliance, customer satisfaction).
Develop forecasting models and data-driven insights to support decision-making.
Generate actionable insights that help improve support efficiency and customer experience.
Automate and streamline reporting processes using BI tools.
Monitor and report on team KPIs, ensuring alignment with business goals.
Support strategic decision-making by providing forecasts and predictive analysis.
Qualifications
Bachelor’s degree in Data Analytics, Computer Science, Business, Statistics, or a related field.
2+ years of experience in data analysis, business intelligence, or technical support analytics preferably within a technical support or customer service environment.
Expertise in Microsoft Power BI, data modeling, and report/dashboard creation.
Proficiency in Microsoft Excel (pivot tables, formulas, macros) and SQL for querying and analyzing data.
Familiarity with support platforms like Zendesk, Salesforce Service Cloud, Jira, or similar tools.
Strong problem-solving and analytical skills, with the ability to translate data into clear insights and recommendations.
Excellent communication skills to present findings to technical and non-technical stakeholders.

Nice to Have
Experience in customer support or technical operations.
Knowledge of Python or R for data analysis.
Familiarity with machine learning or predictive analytics for support optimization.
Why Join Us?
Opportunity to make a real impact in a fast-paced, data-driven environment.
Work with cutting-edge tools and technologies to optimize support operations.
Collaborate with talented teams across Support, Product, and Engineering.
Interested? Apply now and help us transform how we use data to improve customer support!
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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